Pickup & delivery.

Three ways home

1. Pick up in person — our preference

Come to us. You meet the dam, you see where the puppies were raised, we go through the health file page by page, and your puppy's first journey is in your car with you. It costs nothing, it is the lowest-stress option for the dog, and it tells you more about us in an hour than this entire website can.

Allow two hours. We do not rush pickups — there is coffee, there is paperwork, and there is usually a long goodbye.

2. Airport handover — $350

A professional flight nanny carries your puppy in the cabin, on their lap, on a direct flight where one exists. You meet them at arrivals at your nearest major airport. The fee covers the nanny's time, their flights both ways, the airline's in-cabin pet fee, the travel carrier and the health certificate.

3. Door to door — $450

The same in-cabin flight, and then the nanny brings your puppy to your front door. Worth it if the airport run is long, if you cannot get away in the middle of a working day, or if you simply want it handled.

What each costs

Travel is quoted on the purchase agreement before you sign anything, and it does not change afterwards. If a flight costs us more than expected, that is our problem, not yours.

How it works, step by step

1. Tell us your city when you reserve. We will tell you the realistic options and costs for your location before the deposit, not after.
2. We arrange travel 24–48 hours later. Nannies book up, so the sooner we know your preferred week the better. Two weeks' notice is the minimum.
3. Health certificate. Your puppy is examined by our veterinarian within the week before travel and issued an interstate or international health certificate. Copies go in your folder.
4. Itinerary and tracking. You get the flight number, the nanny's name and phone number, and the arrival time, in writing, before the day.
5. Travel day. The nanny texts you photos from the gate, from the plane and from arrivals. Your puppy has not eaten for a few hours before the flight and is offered water throughout.
6. Handover. You get the puppy, the folder, the travel carrier, the starter food and a blanket that smells of the litter. Take him somewhere quiet first.

What we never do

• Never cargo. Not once, not for any price. Animals in cargo holds are exposed to temperature extremes, noise and long unattended waits. Every puppy we place flies in the cabin or goes by road.
• Never before nine weeks. The eighth-to-ninth week matters developmentally and we hold them for it, whatever is convenient.
• Never to a buyer we have not spoken to properly. No exceptions, however straightforward the sale looks.
• Never outside United States & Canada. We get overseas enquiries weekly and we turn all of them down. Long-haul transport is not in the dog's interest.
• Never meeting in a car park to hand over a puppy. If someone offers you that, walk away — from them, not just from the deal.

Visiting us

Approved families are genuinely welcome. You can meet the dam, see the whelping room and the kitchen the puppies live in, and ask whatever you like.

What we do not do is drop-in visits. Our dogs live in our home with our children, and a litter under eight weeks has limited immunity — a stream of visitors from other households is a real disease risk. So the order is: application, conversation, then visit. We will never make it difficult once we have spoken.

If you cannot travel, we do video calls. Reserving families get fresh photos and a short video every week until pickup, without having to ask.

Common questions

How much notice do you need?

Two weeks for a nanny flight, more in December and around holidays. Pickup in person can be arranged with a few days' notice.

Is flying safe for a nine-week-old puppy?

In the cabin, with an experienced nanny, yes — it is a few hours on someone's lap in a temperature-controlled space. The risks people associate with flying dogs are cargo-hold risks, which is exactly why we do not use it.

Can I pay the balance on the day?

The balance is due before travel, cleared. For in-person pickup we can take it on the day by agreement. Details are on the purchase agreement.

What should I have ready at home?

A crate, a bed, bowls at floor level, the same food he is already on, and an appointment with your vet inside seven days. The care page has the full list — buy for the adult, not the puppy.

What if the travel date slips?

Weather, a cancelled flight or a puppy who is not quite right that morning all mean we postpone. We will not put a puppy on a plane to keep to a date. You are not charged twice.